Support That Stays With You
Lifetime fixes, multiple channels and proactive partnership.
Agiliux provides a long term partnership with responsive helpdesk services, proactive guidance and continuous improvements. You receive reliable assistance that supports your operations well beyond your initial go live timeline.
Lifetime Warranty
Any bugs or issues reported will be addressed and fixed without additional cost during your warranty period. We maintain the platform so that reliability remains high and you do not bear the burden of hidden maintenance fees.
Multi-Channel Support
Helpdesk is available via email, portal and phone. For higher tiers, 24/7 critical-issue support ensures fast resolution. A knowledge base and self-service portal provide documentation, how-to guides and feature updates.
Multi-Channel Support
Helpdesk is available via email, portal and phone. For higher tiers, 24/7 critical-issue support ensures fast resolution. A knowledge base and self-service portal provide documentation, how-to guides and feature updates.
Proactive Success & Account Management
We provide a dedicated account manager for Enterprise and Ultimate editions. This includes regular reviews of usage, roadmap, performance and enhancement opportunities. You get early insights into new features and roadmap items, giving you a voice in the product’s evolution.
Why this matters?
Software is not just purchased, it is partnered. A strong support model means you can rely on rapid fixes, continuous improvements and a vendor that invests in your long-term growth. It transforms technology from a cost centre into a competitive advantage.